Privacy Policy for Willow
Effective Date: January 30, 2025
Welcome to Willow ("Willow," "we," "us," or "our"). We are committed to protecting your privacy and ensuring transparency in how we handle your personal information.
This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the "Service"). It also explains your rights and choices concerning your personal data.
By accessing or using Willow, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with this Policy, please do not use our Service.
1. Information We Collect
When you use Willow, we may collect different types of information to provide and improve our Service. This includes:
1.1 Information You Provide Directly
We may collect information that you voluntarily provide when you:
- Create an account or register for the Service.
- Contact us for support or inquiries.
- Adjust settings or customize features within the Service.
- Grant permissions to access your email or calendar.
This may include, but is not limited to, your name, email address, account preferences, and any content you choose to provide.
1.2 Information Collected Automatically
When you interact with the Service, we may automatically collect certain information, including:
- Usage Data: Information about how you use the Service, including timestamps, features accessed, and interactions with content.
- Device Information: Details about the device used to access the Service, such as operating system, browser type, and IP address.
- Cookies & Tracking Technologies: We may use cookies and similar tracking tools to enhance user experience and analyze site performance.
1.3 Information from Third-Party Services
If you choose to connect Willow with third-party accounts (e.g., Google services), we may collect necessary data to enable core functionalities, such as:
- Gmail Access: Viewing, composing, and managing emails.
- Google Calendar Access: Scheduling, modifying, and organizing events.
We only access the data necessary to operate the Service and comply with applicable Google API Services User Data Policy, including its Limited Use Policy.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve the Willow Service. This includes, but is not limited to, the following purposes:
2.1 Service Functionality
- Authenticate and verify users to grant appropriate access.
- Facilitate communication and scheduling by integrating with email and calendar services.
- Manage inbox workflows to help users organize, categorize, and interact with their emails.
2.2 Service Improvement & Security
- Monitor system performance and enhance Service functionality.
- Detect, prevent, and address technical issues, unauthorized access, or fraudulent activity.
- Analyze usage patterns to improve user experience.
2.3 Legal & Compliance Obligations
- Comply with applicable laws, regulations, and industry standards.
- Enforce our Terms of Service and other agreements.
- Respond to legal requests, court orders, or law enforcement inquiries when required.
2.4 Google Workspace API Data Usage
When you connect your Google Workspace account (including Gmail and Google Calendar) to Willow, we want to be explicitly clear about how we handle your data:
Data Usage Limitations
- No AI/ML Training: We do not use any data obtained through Google Workspace APIs (including Gmail and Calendar data) to develop, improve, or train our own or any third-party's artificial intelligence, machine learning, or similar models.
- Limited Use: Any data accessed through Google Workspace APIs is used solely for:
- Providing you with the specific features and functionalities you've requested
- Displaying your email and calendar information within the Willow platform
- Processing collaboration details to organize and manage your partnerships
- Temporary Processing: When we analyze your emails for collaboration details, this processing is done in real-time and solely for your immediate use. The original email content is not stored or used for any other purposes.
Data Access and Control
- You can revoke Willow's access to your Google Workspace data at any time through your Google Account settings
- Upon revocation, we immediately cease accessing any new data from your Google Workspace account
- You can request the deletion of any stored data related to your Google Workspace integration
This policy aligns with Google's API Services User Data Policy, including its Limited Use requirements. We are committed to maintaining the privacy and security of your Google Workspace data.
We do not sell or rent user data. Any use of data follows the principles outlined in the Google API Services User Data Policy, including the Limited Use Policy where applicable.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. However, in certain circumstances, we may share your information as necessary to provide and protect the Service. This includes:
3.1 Service Providers & Partners
We may share information with trusted third-party service providers who assist us in:
- Hosting and maintaining our infrastructure.
- Providing analytics and performance monitoring.
- Offering customer support or technical services.
These third parties are contractually obligated to protect your data and use it only as necessary to provide their services.
3.2 Legal & Compliance Requirements
We may disclose information if required to:
- Comply with laws, regulations, or legal processes (such as court orders or government requests).
- Protect the rights, security, or integrity of Willow, our users, or others.
- Prevent fraud, abuse, or security threats to the Service.
3.3 Business Transfers
If Willow undergoes a merger, acquisition, asset sale, or other corporate restructuring, your information may be transferred as part of the transaction. If this occurs, we will take reasonable steps to ensure your data remains protected.
3.4 With Your Consent
We may share information with third parties when you explicitly authorize or direct us to do so.
We only share data in compliance with the Google API Services User Data Policy, including its Limited Use requirements, when applicable.
4. Data Storage & Security
We take reasonable measures to protect the information collected through Willow and ensure it is stored securely. However, no system is completely secure, and we cannot guarantee absolute security.
4.1 Data Storage
- User data is stored on secure cloud servers managed by trusted third-party providers.
- We retain data only as long as necessary to provide the Service or as required by law.
- If you request deletion of your data, we will remove it in accordance with our retention policies.
4.2 Security Measures
We implement industry-standard security practices to protect your data, including:
- Encryption of data in transit and at rest.
- Access controls to limit unauthorized access.
- Regular monitoring to detect potential threats or vulnerabilities.
4.3 User Responsibilities
While we take steps to secure your data, you should:
- Use strong passwords and keep them confidential.
- Be cautious when sharing sensitive information online.
- Regularly review your privacy settings and permissions.
4.4 Data Breach Notification
In the event of a data breach that affects your personal information, we will take appropriate measures as required by law, including notifying you if necessary.
We handle all data in accordance with the Google API Services User Data Policy, including the Limited Use Policy when applicable.
5. User Controls & Choices
Users have control over their information and can manage their data in several ways.
5.1 Accessing and Updating Information
- You may review and update certain account details and preferences within the Service.
- If any personal information is incorrect or outdated, you can request updates by contacting us.
5.2 Data Deletion
- You can request the deletion of your data by contacting us at socialos31@gmail.com.
- Once a deletion request is processed, we will remove your data from our active systems, subject to legal and operational requirements.
5.3 Revoking Access to Google Data
If you have granted Willow access to your Gmail or Google Calendar, you can revoke this access at any time by:
- Visiting Google's Security Settings (https://myaccount.google.com/permissions).
- Selecting Willow and choosing "Remove Access."
- Alternatively, you can contact us to request assistance in revoking access.
5.4 Opting Out of Communications
- If you receive marketing emails or notifications, you can opt out by following the unsubscribe instructions provided.
- We may still send essential service-related communications (e.g., security alerts, important updates).
5.5 Regional Privacy Rights
Depending on your location, you may have additional rights under applicable data protection laws (e.g., GDPR, CCPA). If you wish to exercise any specific privacy rights, please contact us.
We handle user data in compliance with the Google API Services User Data Policy, including its Limited Use Policy where applicable.
6. Third-Party Services & Compliance
Willow may integrate with or link to third-party services. We do not control these third parties and are not responsible for their privacy practices.
6.1 Third-Party Integrations
- Our Service may interact with third-party platforms, including Google services (such as Gmail and Google Calendar).
- If you choose to connect your Google account, we will only access and use the necessary data to enable core functionalities.
- Use of these third-party services is subject to their respective privacy policies.
6.2 External Links
- The Service may contain links to external websites or services operated by third parties.
- We are not responsible for the content, privacy policies, or security practices of these third-party sites.
- We encourage users to review the privacy policies of any external services they access.
6.3 Compliance with Google API Policies
If Willow accesses Google user data, we comply with the Google API Services User Data Policy, including the Limited Use Policy.
7. Data Retention
We retain user data only for as long as necessary to provide the Service or as required by law.
7.1 Retention Periods
- We store user data for as long as the user maintains an active account.
- If a user requests data deletion, we will remove their data in accordance with our retention policies.
- Some data may be retained for a limited period after account deletion to comply with legal, security, or operational requirements.
7.2 Data Deletion Requests
- Users can request deletion of their data by contacting us at sociaosl31@gmail.com.
- Once processed, data will be removed from active systems within a reasonable timeframe.
- Certain residual copies may be retained in backups for a limited time before being permanently deleted.
7.3 Legal & Operational Retention
In some cases, we may retain data for longer periods if necessary to:
- Comply with legal, regulatory, or contractual obligations.
- Resolve disputes, enforce agreements, or protect security.
- Maintain necessary business records in accordance with applicable laws.
All data handling practices align with the Google API Services User Data Policy, including the Limited Use Policy when applicable.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or regulatory obligations.
8.1 Notification of Changes
- Any changes will be posted on this page with an updated "Effective Date."
- If the changes are significant, we may notify users through other means, such as email or in-app notifications.
- Your continued use of the Service after an update constitutes acceptance of the revised Privacy Policy.
8.2 Reviewing Updates
- We encourage users to periodically review this Privacy Policy for any updates.
- If you do not agree with any changes, you may discontinue use of the Service and request account deletion.
9. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, you can contact us at:
📧 Email: socialos31@gmail.com